Shipping policy

Shipping
Every JFX order ships free, worldwide, from Sault Ste. Marie, Ontario, with tracking.

When it ships
Mystery Box orders from Drop 1 ship within 10 business days of the drop. Each pedal is tested before it goes out, and you’ll get a tracking number by email when it ships.

United States: duties paid at checkout
US orders include import duties, shown as a separate line at checkout. We prepay them on the shipping label, so you won’t pay anything at delivery. Duty rates are set by US customs and can change. You pay whatever rate shows at checkout.

Other countries outside Canada and the US
Import duties and taxes aren’t included and may be collected by your carrier or customs on delivery. If you refuse a package because of these charges, the shipping cost and any return fees will be deducted from your refund.

Lost or damaged parcels
If tracking stalls or your parcel arrives damaged, email jfxpedals@gmail.com with your order number (and photos if it’s damaged), and I’ll make it right.

Address changes
Double-check your address at checkout. Once a parcel has shipped, I can’t redirect it.